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Legal & Compliance

Privacy Policy

Effective Date: 1 January 2026 | Last Updated: February 2026

Summary: OP Professional Property Services (ABN: 18 127 616 815) is committed to protecting your privacy in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This policy outlines how we handle personal information collected through our website, quote request forms, and service interactions.

1. Personal Information We Collect

When you enquire about our property maintenance and trade services, we collect information necessary to prepare quotations, coordinate services, and communicate with you. This includes:

  • Contact Details: Full name, phone number, and email address.
  • Property Details: Residential or commercial service address, site access requirements, and property type.
  • Enquiry & Project Information: Specific maintenance issues, trade service selections, requested timelines, and client notes.
  • Transactional Information: Quotation records, service agreements, invoice details, and correspondence history.

2. How We Collect Personal Information

We collect information directly from you when you:

  • Complete an enquiry or quote request form on our website.
  • Contact us directly via telephone, SMS, or email.
  • Engage our services for residential, commercial, or strata property maintenance.

3. Purpose of Collection and Use

We use your personal information solely for legitimate business purposes, including:

  • Assessing your service requests and providing accurate, transparent quotes.
  • Scheduling property maintenance, handyman tasks, and landscaping works.
  • Coordinating with appropriately licensed and insured trade subcontractors for regulated electrical, plumbing, or specialist building work.
  • Invoicing, payment processing, and customer support.
  • Meeting statutory, insurance, and regulatory obligations under NSW Fair Trading.

4. Disclosure to Third Parties & Licensed Trades

We do not sell, rent, or trade your personal information. We only share relevant details with third parties where necessary to deliver your requested services, including:

  • Licensed Subcontractors: Providing necessary site address and job description details to appropriately licensed tradespeople (such as licensed electricians or plumbers) assigned to carry out approved specialist work on your property.
  • Service Providers: IT hosting, website management, accounting software, and communication tools operating under strict confidentiality agreements.
  • Legal & Regulatory Authorities: Where required by Australian law, court order, or regulatory bodies.

5. Data Security & Storage

We take reasonable technical and administrative precautions to safeguard your personal information against misuse, interference, loss, unauthorized access, modification, or disclosure. Digital records are stored in secure cloud systems with restricted access protocols.

6. Access and Correction

Under the Australian Privacy Principles, you have the right to request access to the personal information we hold about you, or ask that corrections be made if information is inaccurate or out of date. To make a request, please email our Privacy Officer at info@opprofessionalpropertyservices.com.au.

7. Contact Us & Privacy Enquiries

If you have questions, feedback, or complaints regarding our privacy practices, please reach out to us:

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